Housing Maintenance & Repairs

The targets for responding to day-to-day repairs have been sorted into categories depending on the severity of the repair as shown below. The examples of the repairs are indicative and not exhaustive. Contact details to log a repair during office hours only:
Tel: 0121 328 8436 (Central Repairs Administrator)
Out of Hours emergencies: 07716 648310

Repair timescales & categories:

The targets for responding to day-to-day repairs have been sorted into categories depending on the severity of the repair as shown below. The examples of the repairs are indicative and not exhaustive. They are a guide only.

Categories

Emergency -Same Day
Attended to and made safe the same day
Urgent Same Day
Same Day
Urgent 1 Day
Within 1 working day
Urgent 3 Days
Within 3 working days
Routine 15 days
Within 15 working days
Works to empty properties
1 working day
Emergency – Same Day response
Damage or faults to a property where there is an immediate serious risk to persons or property, for example unstable structures or serious flooding
Gas leaks
Dangerous electrical faults
Failure of heating system in winter when property is occupied
Urgent – Same Day
Complete lighting failure
Serious water leaks from tanks and pipes
Blocked Drains
Dangerous structures
Re-glazing where its absence presents a lack of security
Public area lighting
Blocked toilets (where there is only one toilet in the property)
Lift breakdown
Urgent – 1 Working day
No hot water or heating outside winter months
No heating (outside winter months or where tenants are not vulnerable)
Urgent – 3 Working days
Leaking pipes/waste traps
Faulty front door locks (but not lock-outs which are the responsibility of the tenant)
Blocked toilets (where there is more than one toilet in the property)
Intermittent electrical fault (‘tripping’ circuits)
Routine Repairs – Within 15 working days
All other items of a day to day repair nature
Cyclical Maintenance – Annual
Boiler servicing
Gas safety check
Electrical safety check
Appliance safety check